Terms and Conditions - House Clearance Thornton Heath

Welcome to our House Clearance services in Thornton Heath. By engaging with our services, you agree to comply with the following terms and conditions. Please read them carefully to understand your rights and obligations.

1. Definitions

Service Provider: Refers to our company offering house clearance services in Thornton Heath.
Client: The individual or entity requesting house clearance services.
Services: Includes removal, disposal, recycling, and cleaning of household items.

2. Service Agreement

By requesting our services, the Client agrees to the following:

Providing accurate information regarding the items to be cleared.
Ensuring access to the property during the scheduled clearance time.
Notifying the Service Provider of any changes or cancellations in advance.

3. Pricing and Payment

Our pricing structure is transparent and based on the volume of items to be cleared. The Client agrees to the following payment terms:

All prices are quoted in GBP and exclude VAT unless stated otherwise.
Payment is due upon completion of the service unless prior arrangements are made.
Accepted payment methods include cash, credit/debit cards, and bank transfers.

4. Cancellation Policy

Clients may cancel or reschedule services under the following conditions:

Cancellation must be made at least 24 hours before the scheduled service time.
Late cancellations may incur a fee equivalent to 25% of the total service cost.
Rescheduling is subject to availability and may adjust the final cost.

5. Liability

Our Service Provider adheres to strict standards to ensure the safety and integrity of your property. However, the following conditions apply:

We are not liable for pre-existing damages to the property unless caused by our negligence.
Clients must inform us of any fragile or valuable items that require special handling.
In the event of accidental damage caused by our team, reasonable compensation will be provided.

6. Disposal and Recycling

We are committed to environmentally responsible disposal practices:

All items are sorted for recycling, donation, or disposal in accordance with local regulations.
Hazardous materials must be disclosed beforehand and handled appropriately.
Clients can request information on the disposal methods used for their items.

7. Client Responsibilities

To facilitate a smooth clearance process, clients are expected to:

Ensure all items to be cleared are accessible at the time of service.
Provide accurate descriptions of items, especially those requiring special attention.
Secure any personal or sensitive information before clearance.

8. Service Provider Responsibilities

Our Service Provider commits to:

Arriving at the scheduled time and completing the clearance efficiently.
Handling all items with care and respect.
Maintaining open communication with the Client throughout the process.

9. Privacy Policy

Your privacy is important to us. We ensure that all personal information provided is:

Used solely for the purpose of delivering the requested services.
Protected against unauthorized access or disclosure.
Not shared with third parties without explicit consent, unless required by law.

10. Dispute Resolution

In the event of a disagreement, both parties agree to:

Attempt to resolve the issue through direct communication.
If unresolved, seek mediation or arbitration before pursuing legal action.
Adhere to the laws and regulations governing services in Thornton Heath.

11. Amendments to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time. Clients will be notified of significant changes, and continued use of our services constitutes acceptance of the updated terms.

12. Acceptance of Terms

By engaging our House Clearance services in Thornton Heath, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.